Shipping Policy

Last updated: Dec 12, 2025

Thank you for shopping at ZAM ZAM Groceries.
This Shipping Policy describes how we deliver products, estimated delivery times, shipping costs, and related terms.

1. Order Processing Time

Orders are processed within 24 hours after payment confirmation
Order placed on Public Holidays will be processed next business day
You will receive a confirmation email once your order has been successfully placed.

2. Shipping Coverage

We currently ship to !0 mile Radius.
If your area is outside our delivery coverage, we’ll contact you to arrange an alternative or issue a full refund.

3. Shipping Methods & Delivery Time

Order received Before noon time will deliver same day

Shipping Method	Estimated Delivery Time	Description
Standard Delivery	3–7 business days	For all local and domestic orders
Express Delivery	1–3 business days	Available in select cities
International Shipping	7–15 business days	Customs and duties may apply

Delivery times are estimates and may vary due to weather, logistics, or unforeseen delays.

4. Shipping Charges

Shipping costs are calculated at checkout based on weight, destination, and delivery method.
Free shipping may apply on orders above $200.00 (as per active promotion).
Any customs fees, import taxes, or additional charges for international shipments are the customer’s responsibility.

5. Order Tracking

Once your order ships, you’ll receive a tracking number by email or SMS.
You can track your package using our Tracking 24 hours page or directly on the courier’s website.
If you don’t receive tracking information within 48 hours, please contact our support team.

6. Delivery Attempts

Once the order deliver you will receive a conformation through email
Our courier partners will deliver at the door.

7. Damaged or Lost Packages

If your order arrives damaged or is lost in transit, contact us immediately at expressgrocery7866@gmail.com
Please attach photos of the damaged package or items for verification.
We’ll work with our shipping partners to resolve the issue promptly.

8. Delays Due to Unforeseen Circumstances

While we strive for timely delivery, delays may occur due to:

Bad weather or natural disasters
Public holidays
Courier or logistics issues
Incorrect or incomplete address details

We’ll keep you informed of any delays via email or phone.

9. Contact Us

For any questions or concerns about shipping, contact us at:
Email: expressgrocery7866@gmail.com
Phone: 703-330-0100
Address:8800 Commerce Ct Manassas VA 20110