Effective Date: 12-12-2025
At ZAMZAM Groceries, we strive to ensure your complete satisfaction with your purchase. If you are not entirely satisfied, we are here to help.
1. Returns
You have [X] days from the date of delivery to return an item.
To be eligible for a return, your item must be:
Unused, undamaged, and in the same condition that you received it.
In the original packaging with all tags, manuals, and accessories.
Certain items may not be eligible for return, including:
Perishable goods (e.g., food, flowers)
Personalized or custom-made items
2. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to the original method of payment within 7 business days.
Shipping costs are non-refundable, except in cases where the return is due to our error.
3. Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact us at [email/contact].
4. How to Return
Visit our store / contact us at (email/phone number) with your order number and reason for return
Pack the item securely and include proof of purchase.
Ship the item to:
We recommend using a trackable shipping service for your return. We cannot guarantee receipt of your returned item.
5. Contact Us
For questions regarding refunds or returns, please contact:
Email: expressgrocery7866@gmail.com
Phone: 703-330-0100
Address: 8800 Commerce CtManassas VA 20110